12/16/2023 0 Comments Ringcentral check call queue voicemail![]() ![]() The only thing I seem to be able to do that affects everyone else's visibility is delete them.įor some of our teams, this may cause some logistical problems and potential duplication of work as if I decide to go into the call queue & attend to the voicemails, I have genuinely no idea what ones have been dealt with by someone else so I may start making call backs that have already been made. I cannot categorise the messages, I cannot modify them, I cannot move them. but again, if I mark it as read, only I see it marked as read. Likewise, if we view the "Calls" tab within the configured Teams channel, I can see a list of all the voicemails here. I suspect this is because it works more like a distribution list where everyone gets their own copy of the message. What we're seeing is that when configured to an Office 365 group, the voicemail message will appear in the group "mailbox" (for want of a better word) in Outlook, but if I mark it as read, it only marks it as read for me. The biggest issue we have is that we cannot find a native way to tell if someone else has potentially responded to the voicemail without just deleting the voicemail altogether. but having delved into it a little bit, it seems it's not all it may seem. No licensing costs, ability to define voicemail messages in the admin centre, etc. This seems like a smart option on the face of it. This brings us to using Office 365 Group Voicemail. The shared mailbox needs to be voice enabled, so in Skype on-prem, not such an issue but for Teams, it means extra licensing that we're being dictated to try and avoid. ![]() Logging in as the shared mailbox and setting it as if you were a user (Unless someone knows a better way!), but the bigger second issue is licensing. The first one is that the process for setting voicemail messages is a bit cumbersome. When configuring call queues in Teams, we can definitely do it the same way, however there are two issues we have. So if, for example, someone marks a voicemail as read, categorises it or moves it into another folder, every member of the shared mailbox sees this change. Given that it is a shared mailbox, any changes that are made are global, i.e anyone can see the changes. This is typically a shared mailbox that all the response group members have access to. To expand on that, historically we have used Skype in such a way that when a response group hits the timeout threshold, it diverts to the voicemail of what is essentially another user. The simple question is: How do you guys manage voicemail for your call queues? Your Phone - dedicated to Microsoft's Your Phone Android/PC app and its news and discussions.Īpologies if this has been asked before, I've done a bit of searching but not really found the answers I'm after. Mobileīing - dedicated to Microsoft's Bing web search and its news and discussions. Play an announcement Plays a customizable message and disconnects the call. This subreddit is suitable for both Office warriors and newbies. Under Missed calls, select from the following call handling options: Send to voicemail Sends calls to your or another extension’s voicemail. Surface - dedicated to Surface powerful laptop/tablet and discussions around it and its peripherals.Įxcel - dedicated to Excel, powerful program of Office suite. Xbox One - dedicated to Xbox One console and its peripherals, news and discussions. Xbox Insiders - Official Xbox Insiders community Windows Redesign - a subreddit for design concepts and Windows mods ![]() Windows Insiders - dedicated to Windows Insider program, WI builds troubleshooting. Windows Mobile - dedicated to Windows Mobile OS and discussions about it. Windows - Main Windows community for all versions of Windows. It's hard for me to give you more precise pointers without seeing the admin portal.Windows 10 - The main subreddit for content related to the Windows 10 operating system. The solution for you would be to create a call queue and adjust the call routing. Or at least "ring group" is the description I use for this function. if you have 2 or more than 2 sliders in here. Ring groups do not check the status of ring group members and will offer a call to a member, even if they are busy/do not disturb.įor you to start checking this, you can look at Instead you might have created a ring group. ![]() This means 1 of 2 things.Ģ- you are not using call queues. The call queues check if members are busy or not available and will not offer calls to such members. You, Chris are saying that queue members are busy/away, but callers ring to the queue members anyway. Instead the caller waits for a certain time. Here is the distinction and below is the answer.īen is saying that queue members are busy/away but the caller does not get sent to voicemail immediately. You are describing a different issue from Ben. ![]()
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